Servicing and Repair

We specialise in the service and repair of high end espresso machines and grinders.

Don’t let little things turn into big things. Regular maintenance of your coffee machine is important to keep it running smoothly and small problems and easy fixes can easily turn into big, costly repairs if not seen to early. We recommend regular servicing, every 12-18 months and if you notice anything unusual, get in touch to have it seen to straight away.

As part of the general service we replace worn o-rings, seals, shower screens, group seals and gaskets, strip down and recondition E61 grouphead if applicable, check machine settings and adjust if required, check for internal leaks, check for scale build up, check overall condition of machine and recommend any further maintenance that may be needed. Extra charges may apply if level of work required goes beyond a standard service.

Coffee machines can be dropped off to our warehouse or please get in touch via the contact form below.

Single Boiler Service

$95

  • + parts
Book in a service
HX/Double Boiler Service

$120

  • + parts
Book in a service
Coffee Machine Repairs

$85

  • p/h + parts
Book in a service
Coffee Grinder Service

$55

  • + parts
Book in a service
Coffee Grinder Repairs

$85

  • p/h + parts
Book in a service
Commercial Machine Repairs

$85

  • p/h + parts
  • Please note that we only service on site commercial machines that we have supplied.
  • An additional $75 call out fee applies for on site repairs/service.
Book in a service

FAQ

What’s the process?

Fill in the check in form and drop in your machine at our warehouse, or just fill in the check in form on drop off.

How long will it take?

Generally within 5 working days but this can vary a little depending on how busy our service department is at the time and the repairs required.

Do I need to pre-book?

No, just fill in our check in form and bring your machine in. If you have have not filled in the check in form or are unsure of the details, no problem, just bring in your machine and we can help you fill it in at drop off.

What machines do you service?

Most high end coffee machines and grinders, including, but not exclusive of Alex, Anfim, Bezzera, BFC, Compak, Diadema, ECM, Elektra, Eureka, Expobar, Faema, Gaggia (Classic model only), Grimac, Isomac, Kees Van Der Westen, Lelit, La Marzocco, La Pavoni, La Scala, Macap, Mazzer, Nuova Simonelli, Profitec, Quick Mill, Rancilio, Rocket, Slayer, Vibiemme (VBM), Wega

If your machine does not appear on the list above and you would like to check if we can service your machine please contact us.

What machines don’t you service?

We do not service bean to cup fully automatic machines (such as Jura, Miele, Saeco, etc), pod machines (such as Lavazza, LOR, Nespresso) or appliance brand coffee machines, such as Breville, De’Longi, Krups, Sunbeam, etc.

Can you pick up my machine?

Yes, we provide a pick up and return service within most of the Sydney metro area for a fee of $75, which includes both pick up and return of the machine but does not include service and/or repair costs.

To organise a machine pick up or to see if this service is available in your area, please contact us.

Can I organise an in-house repair?

Yes, for larger machines that are too heavy or awkward to drop off at our warehouse, we can organise an in-house service.

The cost of this service includes a $75 call out fee plus regular service/repair costs.

Please note that we only service on site commercial machines that we have supplied.

Address

5 Salisbury Road
Hornsby, NSW 2077
Sydney, Australia

Contact

T: (02) 9482 1122
F: (02) 9482 1132
prosumer@withams.com.au

Open Times

Mon–Fri: 7:30am–4:00pm
Sat: 8:00am–12:00pm
Sun: Closed